FREQUENTLY ASKED QUESTIONS

I hope you find the answer to your question here! If not, please message me under the CONTACT menu at the top of the page.

Paintings

What medium are your original paintings?
I work mainly in water based mediums; acrylic paint, inks and pencils. Further details will usually be listed alongside each piece.

Are your paintings framed?
It varies. Smaller paintings on deep wood panels are usually unframed. Larger paintings on cradled wood panels usually have a contemporary floater frame or box frame. The first photograph shown on the website entry for a painting will usually show the frame supplied.

Please contact me if you would like bespoke advice or have any further questions.

Will my painting be ready to hang?
Yes, all paintings will come ready to hang. (with cord, wire or hanging straps) You just need to decide where!

Purchasing with a deposit
You can hold the painting with a 50% deposit. The balance can then be paid in one further payments or 2 monthly payments of 25% each. This is an informal agreement made with trust; you understand that a deposit will secure your artwork and you will be required to pay the remaining balance.

This is not a credit scheme, but an arrangement on trust, at no extra cost to you. Usual shipping costs and return policy will apply. The painting will not be shipped until all payments have been received.

How will my painting be wrapped?
It depends on size, but paintings will be carefully packed using corner protection, bubble wrap and cardboard. Each one is unique so I take care that is well protected to arrive in perfect condition.

PURCHASING & SHIPPING

I want you to be happy with your new art.

Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.

Ordering

How is my payment handled?
Payments are taken through PayPal in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.

Shipping

I have placed my order, how soon will I receive my painting?
Original paintings will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

Is Delivery included?
Yes, for all UK destinations. Delivery costs for overseas destinations are frequently varying and will be quoted separately. Please email me with your location before ordering.

Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location.

Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

Returns

What if my painting arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.

If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.

What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph.

What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.